Frequently Asked Questions

Where can the gift voucher be used?

The Gift Voucher can be used at any Spicers Retreats property to purchase goods and/or services, for example accommodation, dining and activities.

When does my gift voucher expire?

Your Gift Voucher will expire 3 years after the issue date listed on the back of the card or bottom of the e-certificate.

Do I have to spend the entire amount of the gift voucher in a single purchase?

No. Gift Vouchers are partially redeemable. Within the vouchers validity period, any available balance can be used for multiple purchases at any participating retreat.

What happens if i lose my gift voucher or it was stolen?

Lost or stolen gift voucher cannot be replaced however should you be in this situation, please contact our friendly staff on 13 77 42 and we will do our best to assist. Personal information and photo ID may be required.

Are there terms and conditions that apply to the gift voucher?

Yes, a brief summary of the terms and conditions are printed on the back of the card or bottom of the e-certificate. You can view the full terms and conditions here.