Where are you located?
You can find us just minutes from Brisbane city at 37 Balfour St, New Farm QLD 4005.
What is your phone number?
To speak to our team please call 1300 597 540 (or +617 3358 8888 from overseas)
What are your check in / check out times?
Check in is from 2pm & check out is 11am. Please note that the hotel is unattended from 11pm until 7am so please ensure to inform our reservations team if you will be arriving after hours.
Is Early Check in / Late check out available?
Early check in & late check out may be possible but is subject to availability. Please let our team know and we’ll do our best to accommodate your request.
What are you booking terms & conditions?
A valid credit card is required to secure all bookings. Payment will be taken 24 hours prior to arrival. Cancellations or date changes to bookings within 24 hours of check in will result in a one night cancellation fee. Please note: some specials and offers may have different terms & conditions, these will be advised at time of booking by our team, or noted online.
Is there a pool? What type of pool / Is it heated?
We do not have a pool onsite, however the Valley Pool is located just a 5 minute drive away.
Do you have a gym onsite?
No, however we are located a short walk to Wilsons look-out with park work out facilities overlooking the Story Bridge & Brisbane city. Our team can also recommend other nearby gyms.
Are you pet friendly?
Can I bring children?
Not to stay, however, they are most welcome in the restaurant. Please note we do not have high chairs or childrens menus.
Do you have a minimum stay?
There may be minimum stays in place over long weekends, public holidays or other special events. Our reservations team will be delighted to assist if you require clarification on specific dates.
I am coming to stay for a special occasion, can you arrange something for me?
Absolutely! We would love to make your stay extra special and can help arrange anything from a bottle of champagne, flowers, romantic picnics and more. Please let our team know & we’ll be happy to discuss options with you.
How many rooms do you have?
We have 17 rooms in total. 1 x Accessible Queen Room, 5 x Executive Queen Rooms, 3 x Executive King Rooms, 1 x Accessible Suite & 7 Balfour Suites.
Can I purchase a gift voucher?
You sure can, vouchers can be of a dollar value, valid to use at all Spicers Retreats, or a specific property. Please click here to purchase a gift voucher.
Is there parking onsite? Is there a fee?
We have limited onsite parking for in house guests, which is compllimentary & subject to availability. Parking is outdoor/not secure. Our team can direct you to close street parking if attending a conference or dining at our restaurant.
Do you have any accessible rooms?
Yes – 1 x accessible queen room & 1 x accessible suite.
Do you have wifi? Is there a fee?
Complimentary wifi is available to our guests.
What are your restaurant hours?
Please click here to view restaurant hours.
Can you cater for special dietaries (Vegan, Vegetarian, GF)?
Absolutely! Please advise our team & we will pass your dietary requirements onto chef.
Who can I contact for information on hosting a corporate event?
For corporate events please contact our sales team on [email protected] or 1300 687 643. You can also find more information here.
I’d love to work for Spicers, how do I apply?
Great, we love passionate people! Please see our careers section here, to see what it’s like to be part of the Spicers team and see our current vacancies.