Where are you located?
You can find us at 617 Grandchester Mount Mort Road, Grandchester Qld 4340, just a one hour drive west of Brisbane.
What is your phone number?
To speak to our team please call 1300 179 340 (or +617 5465 5900 from overseas)
What are your check in / check out times?
Check in is from 2pm & Check out is 11am.
Is early check in / late check out available?
Early check-in & late check-out may be possible but is subject to availability. Please let our team know and we’ll do our best to accommodate your request.
What are you booking Terms & conditions?
At the time of booking, we require full payment of the total package amount to secure the booking. Cancellations or date changes within 14 days of arrival will incur a 50% fee; within 7 days will incur a 100% fee Please note: some specials offers may have different terms & conditions, these will be advised at time of booking by our team, or noted online.
Is there a pool? What type of pool / Is it heated?
We have 2 pools, our infinity pool and lap pool. Both are not heated. The spa located at the lap pool is heated.
Are you pet friendly?
Yes, we’d be delighted to meet your pooch for more information click here.
Can I bring children?
Yes, families can be accommodated in most room types & we have complimentary cots (subject to availability). Our team will be happy to help advise which may be best for your family if you’re unsure. Children are welcome at Homage Restaurant & we have highchairs available. Children’s menus are available for $20.
I am coming to stay for a special occasion, can you arrange something for me?
Absolutely! We can help arrange anything from a bottle of champagne, flowers, romantic picnics and more. Please let our team know & we’ll be happy to discuss options with you.
How many rooms do you have?
We have 34 rooms, 12 x Valley View rooms, 1 Accessible King, 1 x Loft Suite, 1 x Chinese Cottage, 2 x Heritage Suites, 2 x Luxury Suites, 1 x 2 Bedroom Suites, 2 x 2 Bedroom Cottages, 1 x 4 Bedroom Cottage, 4 Luxury Cabins and 1 x Accessible Luxury Cabin
Can I purchase a gift voucher?
You sure can, vouchers can be of a dollar value, valid to use at all Spicers Retreats, or a specific property. Please click here to purchase a gift voucher.
Is there parking onsite? Is there a fee?
We have outdoor/unsecured parking available, which is complimentary. Some parking is under cover, and is on a first come first serve basis.
Do you have any accessible rooms?
We have 2 x accessible rooms.
Do you have wifi? Is there a fee?
Complimentary wifi is available to our guests.
What are your restaurant hours?
Homage Restaurant is open for breakfast from 7.30am to 10.00am 7 days a week, Lunch from 12.00pm 7 days a week and Dinner from 6pm 7 days a week.
Can you cater for special dietaries?
Absolutely! Please advise our team & we will pass your dietary requirements onto chef.
Who can I contact for information on your weddings?
Who can I contact for information on hosting a corporate event?
I'd love to work for Spicers! How do I apply?
Great, we love passionate people. Please see our careers section here, to see what it’s like to be part of the Spicers team and see our current vacancies.