Where are you located?
You can find us at 617 Grandchester Mount Mort Road, Grandchester Qld 4340, just a one hour drive west of Brisbane.
What is your phone number?
To speak to our team please call 1300 179 340 (or +617 5465 5900 from overseas)
What are your check in / check out times?
Check in is from 2pm & Check out is 11am.
Is early check in / late check out available?
Early check-in & late check-out may be possible but is subject to availability. Please let our team know and we’ll do our best to accommodate your request.
What are you booking Terms & conditions?
At the time of booking, we require full payment of the total package amount to secure the booking. Cancellations or date changes within 14 days of arrival will incur a 50% fee; within 7 days will incur a 100% fee Please note: some specials offers may have different terms & conditions, these will be advised at time of booking by our team, or noted online.
Is there a pool? What type of pool / Is it heated?
We have 2 pools, our infinity pool is unheated & our lap pool & attached spa is heated.
Are you pet friendly?
Yes, we’d be delighted to meet your pooch for more information click here.
Can I bring children?
Yes, families can be accommodated in most room types & we have complimentary cots (subject to availability). Our team will be happy to help advise which may be best for your family if you’re unsure. Children are welcome at Homage Restaurant & we have highchairs available. Children’s menus are available for $15.
I am coming to stay for a special occasion, can you arrange something for me?
Absolutely! We can help arrange anything from a bottle of champagne, flowers, romantic picnics and more. Please let our team know & we’ll be happy to discuss options with you.
How many rooms do you have?
We have 34 rooms, 13 x Valley View rooms, 1 x Loft Suite, 1 x Chinese Cottage, 2 x Heritage Suites, 2 x Luxury Suites, 1 x 2 Bedroom Suites, 2 x 2 bedroom cottages, 1 x 4 bedroom cottage, 4 luxury cabins and 1 x accessible luxury cabin/
Can I purchase a gift voucher?
You sure can, vouchers can be of a dollar value, valid to use at all Spicers Retreats, or a specific property. Please click here to purchase a gift voucher.
Is there parking onsite? Is there a fee?
We have outdoor/unsecured parking available, which is complimentary. Some parking is under cover, and is on a first come first serve basis.
Do you have any accessible rooms?
We have 12 x accessible rooms.
Do you have wifi? Is there a fee?
Complimentary wifi is available to our guests.
What are your restaurant hours?
Homage Restaurant is open for breakfast from 7.30am to 10.00am 7 days a week, Lunch from 12.00pm 7 days a week and Dinner from 6pm 7 days a week.
Can you cater for special dietaries?
Absolutely! Please advise our team & we will pass your dietary requirements onto chef.
Who can I contact for information on your weddings?
Who can I contact for information on hosting a corporate event?
I'd love to work for Spicers! How do I apply?
Great, we love passionate people. Please see our careers section here, to see what it’s like to be part of the Spicers team and see our current vacancies.