Where are you located?
You can find us at 6 Halls Rd, Pokolbin NSW 2320.
What is your phone number?
To speak to our team please call 1300 240 075.
What is included in an all inclusive package?
Our all-inclusive package provides you with all meals and a generous selection of beverages throughout your stay. Daily activities, a full mini-bar replenished daily, and Cellar Door connections.
What are your check-in / check-out times?
Check-in is from 2 pm and check-out is 11 am. You are welcome to join us before you check-in for lunch at Sebastian.
Is early check-in / late check-out available?
Early check-in and late check-out may be possible but is subject to availability. Please let our team know and we’ll do our best to accommodate your request.
What are you booking terms and conditions?
At the time of booking, we require full payment of the total package amount to secure the booking. To view our cancellation policy please refer to our booking terms below.
Is there a pool?
We have a heated, outdoor pool in our courtyard. Our Grand Spa Suite and Tower Suite also include a private hot tub.
Are you pet friendly?
The lodge is pet friendly. Our Grand Suite – Room 1 accommodates pooches.
Can I bring children?
Tower Lodge is suited for adults, however, children are welcome.
Do you have a minimum stay?
There is a 2 night minimum stay over Friday and Saturday nights. There may also be minimum stays in place over long weekends, public holidays or other special events. Our reservations team will be delighted to assist if you require clarification on specific dates.
I am coming to stay for a special occasion, can you arrange something for me?
Absolutely! We can help arrange anything from a bottle of champagne to flowers, romantic picnics and more. Please let our team know and we’ll be happy to discuss options with you.
How many rooms do you have?
We have 14 suites – 4 x Estate Suites, 5 x Grand Suites, 3 x Grand Spa Suites, 1 x Tower Suite, and 1 x Accessible Estate Suite.
Can I purchase a gift voucher?
You sure can, vouchers can be of a dollar value, valid to use at all Spicers Retreats or a specific property. Please click here to purchase a gift voucher.
Is there parking onsite? Is there a fee?
We have outdoor/unsecured parking available, which is complimentary.
Do you have any accessible rooms?
We have one accessible suite. Please contact our team to discuss this further.
Do you have Wifi? Is there a fee?
Complimentary Wifi is available to our guests.
What are your restaurant hours?
For Sebastian’s opening hours please refer to the website below.
Can you cater for special dietaries (Vegan, Vegetarian, GF)?
Absolutely! Please advise our team and we will pass your dietary requirements onto the chef.
Who can I contact for information on your weddings?
Please contact [email protected]Â or 1300 240 075 to speak with our team. You can also find more information here.
Who can I contact for information on hosting a corporate event?
For corporate events please contact our sales team at [email protected] or 1300 687 643. You can also find more information here.
I'd love to work for Spicers! How do I apply?
Great, we love passionate people. Please see our careers section here, to see what it’s like to be part of the Spicers team and see our current vacancies.
