Where are you located?
You can find us just over a 2 hours drive from Sydney in the Hunter Valley wine region at 555 Hermitage Road, Pokolbin, Hunter Valley NSW 2320.
What is your phone number?
To speak to our team please call 1300 192 868.
What are your check in / check out times?
Check in is from 2pm & Check out is 11am.
Is early check in / late check out available?
Early check in & late check out may be possible but is subject to availability. Please let our team know and we’ll do our best to accommodate your request.
What are you booking terms & conditions?
At the time of booking, we require full payment of the total package amount to secure the booking. Cancellations or date changes within 14 days of arrival will incur a 50% fee; within 7 days will incur a 100% fee Please note: some specials offers may have different terms & conditions, these will be advised at time of booking by our team, or noted online.
Is there a pool? What type of pool / Is it heated?
We have an unheated pool with an attached heated spa, looking upon the Estate & property grounds.
Are you pet friendly?
Can I bring children? Does your restaurant have high chairs? Do you have a children menu and how much is it?
Families can be accommodated in our Vineyard’s House & we have highchairs and 1 cot available complimentary. Children are welcome at Restaurant Botanica & we have highchairs available. Children’s menus are available from $16.
Do you have a minimum stay?
There is a 2 night minimum stay over Friday & Saturday nights. There may also be minimum stays in place over long weekends, public holidays or other special events. Our Reservations Team will be delighted to assist if you require clarification on specific dates.
I am coming to stay for a special occasion, can you arrange something for me?
Absolutely! We can help arrange anything from a bottle of champagne, flowers, romantic picnics, and more. Please let our team know & we’ll be happy to discuss options with you.
How many rooms do you have?
We have 13 rooms in total – 8 x King Spa Rooms, 4 x Luxury Spa Suites & 1 x Vineyard’s House (4 bedrooms, 2 bathrooms).
Can I purchase a gift voucher?
You sure can, vouchers can be of a dollar value, valid to use at all Spicers Retreats, or a specific property. Please click here to purchase a gift voucher.
Is there parking onsite? Is there a fee?
We have outdoor/unsecured parking available, which is complimentary.
Do you have any accessible rooms?
1 x Luxury Spa suite is accessible. Please advise our team if you require this room & we can confirm availability for you.
Do you have wifi? Is there a fee?
Complimentary wifi is available to our guests.
What are your restaurant hours?
Restaurant Botanica is open for lunch from 12.00pm to 3.00pm Saturday and Sunday with live music on Sunday and dinner is open from 6.00pm til late, Wednesday to Sunday.
Can you cater for special dietaries (Vegan, Vegetarian, GF)?
Absolutely! Please advise our team & we will pass your dietary requirements onto chef.
Who can I contact for information on your weddings?
Who can I contact for information on hosting a corporate event?
I'd love to work for Spicers! How do I apply?
Great, we love passionate people. Please see our careers section here, to see what it’s like to be part of the Spicers team and see our current vacancies.